<as I log an #it #helpdesk ticket>

p.s. whatever ticket submission sw you use is terrible. I can't change/edit the details of my ticket after I submit it, and I can't even specify a summary as it is taken from the first line of the body submission. In which none of the whitespace or formatting is retained its all one big glob of text.

Even back in the 90s we had better input forms than this. Come on guys.